At www.pitchplayclothing.com, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to assist!
Return Eligibility
- Items can be returned within 30 days of receipt.
- Items must be unworn, in original condition, and include all tags and packaging.
Non-Returnable Items
- Final sale items
- Intimate apparel, due to hygiene concerns
Return Process
- Contact Us: Email our customer service at [email protected] for return authorization.
- Prepare Your Package: Carefully pack the item with a receipt or proof of purchase.
- Ship the Return: Send your package to the address provided by our team. Return shipping costs are your responsibility unless the item is defective or incorrect.
Refunds
- After receiving your return, we’ll inspect it. If approved, we’ll process your refund to the original payment method within a few business days.
Exchanges
- For exchanges, start the return process and place a new order for the replacement item.
If You Receive a Damaged Item
- Notify us within 7 days of receipt. We will guide you on returning the item and cover shipping costs.
Policy Updates
- This policy may be revised periodically.
Contact Us: For questions, email us at [email protected].
