Welcome to www.pitchplayclothing.com! We are committed to ensuring your complete satisfaction with your purchases. If you’re not entirely happy with your order, our return process is designed to make it easy for you.
Return Eligibility
You may return items within 30 days of receiving your order. To qualify for a return, your item must:
- Be unworn and in the same condition as you received it
- Be in the original packaging with all tags attached
Non-Returnable Items
Certain items cannot be returned, including:
- Final sale items
- Intimate apparel (for hygiene reasons)
How to Initiate a Return
Follow these steps to initiate a return:
- Contact Us: Reach out to our customer service team at [email protected] to request a return authorization.
- Prepare Your Package: Securely pack the item in its original packaging. Ensure you include the receipt or proof of purchase.
- Ship Your Return: Send your return to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
Refund Process
Once we receive your returned item, we will:
- Inspect the item to ensure it meets the return eligibility criteria.
- Notify you of the approval or rejection of your refund.
- If approved, process the refund to your original payment method within a specified number of days.
Exchanges
If you wish to exchange an item for a different size or color:
- Return the original item following the steps above.
- Place a new order for the desired item.
Damaged or Defective Items
In the event you receive a damaged or defective item:
- Contact us within 7 days of receiving your order at [email protected].
- We will provide instructions for returning the item.
- We will cover the return shipping costs and send you a replacement.
Changes to This Policy
We may update this Return Policy from time to time.
Contact Us
If you have any questions about our Return Policy, please contact us at [email protected].
